Policies and information regarding orders, pre-sale orders, customs, lost packages, class cancellations, classes, returns, and international returns for Cloth Castle. 1) Order Shipping: Orders will be shipped promptly, and the actual shipping charges will be reflected in the total cost. Refunds will be issued if the actual shipping cost is less than estimated, but additional charges may apply for large or oversized items. 2) Contact Information: Customers are responsible for ensuring that their contact information and delivery address are accurate to avoid additional costs for redirecting or reshipping orders. 3) International Orders: International orders must include a phone number as required by Canada Post. 4) Pre-Sale Orders: Pre-sale orders are final and cannot be exchanged or refunded. Orders with a mix of pre-sale and in-stock items will be shipped together unless separate orders are placed. The company does not ship multiple packages due to postal rates. 5) Customs, Duty, Taxes: Customers are responsible for any customs, duties, taxes, or extra fees incurred with international orders. 6) Lost, Stolen, Late, & Damaged Packages: While the company cannot be held responsible for lost, stolen, late, or damaged packages, they will assist customers in resolving any issues. 7) Class Cancellation: Customers can receive a full refund for canceled classes if notified up to 7 days in advance. Any cancellation with less than 7 days notice will receive no refunds. The company may cancel classes if the minimum enrollment is not met and will offer a refund or store credit. 8) Classes: Some classes allow prepayment for fabric and notions, with the credit being transferred to the customer's store account to purchase supplies. There are no refunds or store credits for short notice of cancelling class. 9) Returns: Items can be returned for in-store credit within 7 days if unopened and in "like-new" condition. The buyer is responsible for return shipping costs unless the mistake is made by Cloth Castle. 10) International Returns: International sales are final, but returns may be accepted for mistakes made by Cloth Castle, such as wrong items or damaged goods. 11)Mistakenly Placed orders/ Incorrectly Placed orders: In the event that you place and order with in incorrectly place items it is the customers responsibility to contact us asap by phone (or email if after business hours), to prevent the order from being fulfilled. In the event that the order has already been fulfilled. Regular priced items can be refunded for a full refund, but any cut yardage items are subject to a 25% restocking fee. Shipping can only be refunded in this case if the box has not already been used. ie the shipping label has been filled out or not.