The Cloth Castle Policies & Information 1. Order Shipping Orders are shipped as promptly as possible. Shipping charges are estimated at checkout and adjusted as necessary when your order is processed. If the actual shipping cost is less than the amount charged, a refund will be issued for the difference. Additional shipping charges may apply for oversized, heavy, or unusually large items. 2. Customer Contact Information Customers are responsible for providing accurate contact information and delivery addresses. Additional costs incurred due to incorrect addresses, returned packages, or reshipping will be the responsibility of the customer. 3. International Orders International orders must include a valid telephone number, as required by Canada Post and other shipping carriers. Customers are responsible for all customs fees, duties, taxes, brokerage fees, and any other charges imposed by their country. 4. Pre-Sale Orders All pre-sale orders are final sale and cannot be canceled, exchanged, refunded, or returned. Orders containing both pre-sale and in-stock items will be held and shipped together once all items are available. If you would like in-stock items shipped separately, please place separate orders. Due to shipping costs and postal rates, The Cloth Castle does not split orders into multiple shipments. 5. Customs, Duties & Taxes Customers are responsible for any customs duties, taxes, brokerage fees, or other charges associated with international shipments. 6. Lost, Stolen, Late, or Damaged Packages The Cloth Castle is not responsible for packages that are lost, stolen, delayed, or damaged after they have been shipped. However, we will gladly assist customers in filing claims and working with the shipping carrier whenever possible. 7. Class Cancellation Policy Customers may receive a full refund for most class cancellations made at least 7 days prior to the class date. Cancellations made with less than 7 days' notice are non-refundable. Bag-making classes require a minimum of 14 days' notice for cancellations due to the preparation required before class. If you become ill and are unable to attend, please contact us as soon as possible and we will work with you to attend another class date when available. Special event classes, retreats, and events are non-refundable. The Cloth Castle reserves the right to cancel a class if minimum enrollment is not met. In this event, customers will be offered the choice of a full refund or store credit. 8. Class Supplies & Store Credit For some classes, customers may choose to prepay for fabric and notions. These funds will be transferred to the customer's store account and used toward the purchase of class supplies. No refunds or store credits will be issued for class cancellations made without the required notice period. 9. Returns & Exchanges Regular-priced packaged merchandise may be returned within 7 days of purchase for in-store credit only, provided the item is unopened, unused, and in like-new condition. Customers are responsible for return shipping costs unless the return is the result of an error made by The Cloth Castle. The following items are final sale: Sale, discounted, and clearance merchandise - Cut fabric and cut yardage* - Sewing machines, Sergers and Crafting printers and Home Cutting Machines - Sewing machine accessories - Special orders - Pre-sale items *Cut fabric and cut yardage are final sale except in the case of incorrectly placed orders as outlined in Section 11. 10. International Returns All international sales are considered final. Returns or replacements may be offered if an item is received damaged or if an error was made by The Cloth Castle, such as shipping the incorrect product. 11. Incorrectly Placed Orders If an order is placed in error or contains incorrect items, it is the customer's responsibility to contact us as soon as possible by phone (or by email if outside business hours) to prevent the order from being processed. If the order has already been fulfilled, regular-priced packaged items may be returned for a refund. Cut yardage items are subject to a 25% restocking fee. Shipping charges can only be refunded if the shipping label has not yet been created and the package has not been prepared for shipment.